Support before, during and after your purchase — clear communication at configuration, installation, operation and troubleshooting.
Purchasing testing equipment is only the beginning. Customers also need clear communication during configuration, installation, operation and troubleshooting. KUGAN TECH provides support throughout the equipment purchasing and application process.
We help confirm product suitability, testing requirements, equipment configuration, number of channels, required functions, production application and available options. Before quotation, send us your product specifications or testing requirements whenever possible.
After the required equipment is confirmed, we coordinate with the relevant equipment manufacturer or technical team to verify the configuration and technical details — reducing the risk of selecting an unsuitable system.
Depending on the equipment and project, we can provide remote guidance for basic setup, equipment connection, test configuration, software operation and test workflow.
After delivery, contact us regarding technical questions related to the supplied equipment and application. Where an issue requires manufacturer-level support, we coordinate with the relevant technical team.
Warranty coverage depends on the specific equipment and manufacturer. Before an order is confirmed, we clearly communicate the applicable warranty terms, service scope and support process.
Our goal is to remain available after the sale. For customers needing additional channels, new testing functions or production-process changes, we can review the requirements and coordinate suitable solutions.
Send us your product model, test requirements or equipment model. Our team reviews the information and helps identify the next step.